Dr. Surabhi Singh
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Dr. Surabhi Singh

Professor
Department of Marketing&Data Analytics, Institute of Management Studies, Ghaziabad , India


Highest Degree
Ph.D. in Marketing from Aligarh Muslim University, Aligarh, India

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Biography

Dr. Surabhi Singh has an experience of around 20 years in academics and industry. As an ardent researcher, her academic interest areas include Digital Marketing, Consumer Behaviour, Marketing Research, CRM, Marketing Analytics, Neuromarketing. She has been associated with Global Professional Bodies in their Review/Advisory Committees. She has been active Guest Speakers at different training sessions at Private and Public Organizations in India. Her authored researches and cases in Marketing have won her the accolades in various National and International Forums. Currently, she is employed as Associate Professor-Mktg. in IMS Ghaziabad. She has recently taken up the honorary role in WICCI as President-Ghaziabad City Council.

Area of Interest:

Business Management and Accounting
100%
Market Research
62%
Customer Relationship Management
90%
Consumer Behavior
75%
Digital Marketing
55%

Research Publications in Numbers

Books
11
Chapters
13
Articles
58
Abstracts
19

Selected Publications

  1. Singh, S., L.B. Singh and A. Rai, 2022. Investigating the analytics for workforce automation. SSRG Int. J. Econ. Manage. Stud., 9: 23-31.
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  2. Singh, S. and J.D. Santos, 2022. Investigating the Critical Success Factors of Artificial Intelligence-Driven CRM in J. K. Tyres. In: Adoption and Implementation of AI in Customer Relationship Management, Singh, S. (Ed.), IGI Global, Hershey, Pennsylvania, ISBN-13: 9781799879596, Pages: 12.
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  3. Kaur, J., R. Singh and S. Singh, 2022. Investigation of fashion disposal behaviour among Gen X and Gen Y in India. Int. J. Bus. Globalisation, 31: 198-215.
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  4. Singh, S. and S. Ghatak, 2021. Investigating E-wallet adoption in India: Extending the TAM model. Int. J. E-Bus. Res., 17: 42-54.
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  5. Singh, S. and N. Abidi, 2021. Opportunities and challenges of sustainable marketing practices in emerging markets. In: Doing Business in Emerging Markets, Rana, S. and A.K. Shrivastava (Eds.), Inderscience Publishers, London, ISBN: 9781003199168, Pages: 17.
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  6. Surabhi and Singh, 2017. Affiliate Marketing and Customer Satisfaction. 1st IGI Global UK 10.
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  7. Singh, S., M.N. Khan and N. Abidi, 2017. Use of data analytics for building marketing strategies of firms. Int. J. Transformation Operat. Market. Manage., 1: 1-3.
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  8. Singh, S., 2017. Technological innovations of marketing in digital India. Int. J. Transformation Operat. Market. Manage., 1: 48-51.
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  9. Singh, S., 2017. Role of business analytics in management education. Int. J. Bus. Manage. Insight Transformations, 1: 25-27.
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  10. Singh, S., 2017. Digital marketing in online education services. Int. J. Online Market., 7: 20-29.
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  11. Singh and Surabhi, 2017. Driving Traffic and Customer Activity Through Affiliate Marketing. 1st IGI Global UK 1.
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  12. Singh, S., 2016. A study of marketing issues in social welfare and planning for a rural development society. J. Shinawatra Univ., 3: 18-28.
  13. Singh, S., 2015. A study on the marketing strategies of Morpheus: A real estate company. Gurukul Bus. Rev., 11: 28-30.
  14. Singh, S., 2015. A study of perfumes buying behaviour of consumers in India. J. Adv. Res. Operat. Market. Manage., 1: 1-4.
  15. Singh, S. and M.N. Khan, 2015. Factors affecting adoption of internet banking by management students in India. J. Adv. Res. Inform. Technol. Manage., 2: 1-5.
  16. Khan, M.N., N. Abidi and S. Singh, 2015. Adoption of internet banking in India: Issues and concerns. SIU J. Manage., 5: 64-72.
  17. Singh, S., 2014. A study of customer expectations and perceptions in online banking. SIU J. Manage., 4: 104-106.
  18. Singh, S., 2013. Impact of innovations in rural marketing: A case study of HUL. Int. J. Rural Ind. Dev., 1: 57-60.
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  19. Singh, S., 2013. A study of marketing strategies of software firm: A case of syber systems and solutions. J. Res. Market., 1: 74-78.
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  20. Singh, S., 2011. Creating and sustaining customer value. IMS Manthan: J. Innov., 6: 57-60.
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