Dr. Shun Hsing Chen

Dr. Shun Hsing Chen

Professor
Oriental Institute of Technology, Taiwan


Highest Degree
Ph.D. in Information Technology from Yu-Da University, Taiwan

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Biography

Professor Chen served as an educational administration executive at Chin-Min Institute of Technology, Yu-Da University of Science and Oriental Institute of Technology, Taiwan for 26 years. He served as Director, Department of Continuing Education and Dean, College of Management. He is currently working as Professor in Department of Marketing and Distribution Management, Oriental Institute of Technology, Taiwan. He obtained his Ph.D. in Department of Industrial and Systems Engineering from Chung Yuan Christian University, Taiwan, R.O.C in January 2007. Professor Chen research focuses on service quality, total quality management, CRM, HRM and marketing management. He has published 46 journal papers and 62 conference papers. He is also serving international scientific community by extending expertise as Editor and reviewer in number of journals.

Area of Interest:

Computer Sciences
100%
Information Security
62%
Total Quality Management
90%
Service Quality
75%
Information Technology
55%

Selected Publications

  1. Chen, S.H., 2013. Integrated Analysis of the Performance of TQM Tools and Techniques: A Case Study in the Taiwanese Motor Industry. Int. J. Prod. Res., 51: 1072-1083.
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  2. Chen, S.H., 2012. The Establishment of A Quality Management System for the Higher Education Industry. Qual. Quant., 46: 1279-1296.
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  3. Chen, S.H., 2012. Integrating service quality model in quality improvement: An empirical study of employees satisfaction for hot spring industry. Inform. Technol. J., 11: 658-665.
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  4. Chen, S.H., 2012. Integrating Service Quality Evaluation Model to Improve Employees' Satisfaction for High-Tech Iindustry. Hum. Factors Ergon. Manuf. Serv. Ind., 22: 517-527.
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  5. Chen, S.H., 2012. Improvement Strategies for the Tools and Techniques of Quality Improvement: Utilization of a Performance Evaluation Matrix in the Taiwanese High-Tech Industry. Hum. Factors Ergon. Manuf. Serv. Ind., 22: 340-350.
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  6. Yang, K.J. and S.H. Chen, 2011. Empirical study on the burn-in time of SDRAM products. J. Applied Sci., 11: 2200-2206.
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  7. Hsieh, Y.C. and S.H. Chen, 2011. An empirical study of technological innovation, organizational structure and new product development of the high-tech industry. Inform. Technol. J., 10: 1484-1497.
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  8. Chen, S.H., T.M. Yeh and C.C. Chen, 2011. Integration SERVQUAL Model and Performance control matrix to improve service quality for the hot spring industry. Afr. J. Bus. Manage., 5: 5378-5387.
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  9. Chen, S.H., C.K. Pai and F.Y. Chen, 2011. The establishment of appropriate service strategy for banking industry customers with different value. Int. J. Serv. Technol. Manage., 16: 91-106.
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  10. Chen, S.H., 2011. Establishment of modified performance evaluation matrix for quality improvement tools. Proceedings of International Conference on Business and Information, July 4-6, 2011, Bangkok, Thailand -.
  11. Chen, S.H., 2011. A performance matrix for strategies to improve satisfaction among faculty members in higher education. Qual. Quantity, 45: 75-89.
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  12. Chen, S.H. and C.I. Huang, 2011. Application of I-S Model to evaluate critical success factors of hot-spring industry in Taiwan. Int.l J. Phys. Sci., 6: 2470-2477.
  13. Yang, K.J., S.H. Chen and H.I. Fan, 2010. Social psychological factors affecting the employment of graduate students in Taiwan: An empirical analysis. Social Behav. Personality, 38: 1259-1268.
  14. Yang, K.J. and S.H. Chen, 2010. The comparison and analysis of employee satisfaction improvement in the hot spring and financial industries. Afr. J. Bus. Manage., 4: 1619-1728.
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  15. Chen, S.H., K.J. Yang and C.I. Huang, 2010. An empirical study of graduates abilities on employment. An empirical study of graduates abilities on employment, December 23, 2010, Miaoli, Taiwan -.
  16. Chen, S.H., 2010. The establishment and comparison of the balanced scorecard for profit and non-profit organizations. Afr. J. Bus. Manage., 4: 3005-3012.
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  17. Chen, S.H., 2010. The analysis of service quality model-An empirical study for high-tech employees. Proceedings ofInternational Conference on Industrial Operation and Information Technology. December 23, 2010, Miaoli, Taiwan -.
  18. Chen, S.H., H.H. Wang and K.J. Yang, 2009. Establishment and application of performance measure indicators for universities. TQM J., 21: 220-235.
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  19. Chen, S.H., 2009. Using a revised importance-satisfaction model for quality improvement: The case of Taiwanese bank industry. Proceedings of International Conference on Business and Information, July 6-8, 2009, Kuala Lumpur, Malaysia -.
  20. Chen, S.H., 2009. Establishment of a performance-evaluation model for service quality in the banking industry. Service Ind. J., 29: 235-247.
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  21. Fann, J.D., D.M. Chen and S.H. Chen, 2008. Investigation on the coffee chain shops enterprise image - A case study of Starbucks in Taiwan. Proceedings of International Conference on Business and Information, July 7-9, 2008, Seoul, Korea -.
  22. Chen, S.H., C.M. Kuo and K.J. Yang, 2008. Establishment of higher education performance measure indicators. Proceedings of International Conference on Business and Information, July 7-9, 2008, Seoul, Korea -.
  23. Chen, S.H., C.C. Yang, W.T. Lin and T.M. Yeh, 2008. Performance evaluation for introducing statistical process control to the liquid crystal display industry. Int. J. Prod. Econ., 111: 80-92.
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  24. Yang, C.C., S.H. Chen and J.Y. Shiau, 2007. A DFX and concurrent engineering model for the establishment of a new department in a university. Int. J. Prod. Econo., 107: 179-189.
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  25. Lung, C.Y., S.H. Chen and T.M. Yeh, 2007. Production process options for IC Package Wire Sweep in view of the Matter Element Theory. J. Stat. Manage. Sys., 10: 785-802.
  26. Chen, S.H., J.Y.T. Jou and M.H. Hwang, 2007. Establishment of performance evaluation model for the bank industry service quality. Proceedings of Proceedings of the 12th International Conference on ISO 9000 & TQM 12-ICIT, April 9-11, 2007, Taiwan -.
  27. Chen, S.H., C.C. Yang, W.T. Lin and T.M. Yeh, 2007. Service quality attributes determine improvement priority. TQM Magazine, 19: 162-175.
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  28. Yang, C.C., Y.T. Jou, T.M. Yeh and S.H. Chen, 2006. An analysis of the utilization and effectiveness of NPD tools and techniques. Proceedings of The 7th Asian Pacific Industrial Engineering and Management Systems Conference, December 17-20, 2006, Bangkok, Thailand -.
  29. Yang, C.C., S.H. Chen, T.M. Yeh and F.Y. Pai, 2006. Establishment of higher education quality management systems. Proceedings of the 11th International Conference on ISO 9000 & TQM 11-ICIT, April 10-12, 2006, Hong Kong -.
  30. Chen, S.H., W.T. Lin and C.C. Yang, 2006. The establishment of a stolen-vehicle tracking management information system. Hum. Sys. Manage., 25: 71-76.
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  31. Chen, S.H., C.C. Yang, J.Y. Shiau and H.H. Wang, 2006. The development of an employee satisfaction model for higher education. TQM Magazine, 18: 484-500.
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  32. Chen, S.H., C.C. Yang and J.Y. Shiau, 2006. The application of balanced scorecard in the performance evaluation of higher education. TQM Mag., 18: 190-205.
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  33. Chen, S.H., C.C. Yang and J.Y. Shiau, 2005. Equipment management in higher education using a WLAN framework. Hum. Sys. Manage., 24: 209-214.
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  34. Yang, C.C., B.S. Chen and S.H. Chen, 2004. Six sigma project selection using the analytical hierarchy process. J. Qual., 11: 349-357.
  35. Chen, S.H. and C.C. Yang, 2004. Applications of Web-QFD and E-Delphi method in the higher education system. Hum. Sys. Manage., 23: 245-256.
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  36. Chen, S.H. and B.S. Chen, 2003. A decision support model for supplier selection. Proceedings of The International Conference Technology and Management, October 22-24, 2003, Taipei -.