Dr. Shun Hsing ChenProfessor
Oriental Institute of Technology, Taiwan
Ph.D. in Information Technology from Yu-Da University, Taiwan
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Professor Chen served as an educational administration executive at Chin-Min Institute of Technology, Yu-Da University of Science and Oriental Institute of Technology, Taiwan for 26 years. He served as Director, Department of Continuing Education and Dean, College of Management. He is currently working as Professor in Department of Marketing and Distribution Management, Oriental Institute of Technology, Taiwan. He obtained his Ph.D. in Department of Industrial and Systems Engineering from Chung Yuan Christian University, Taiwan, R.O.C in January 2007. Professor Chen research focuses on service quality, total quality management, CRM, HRM and marketing management. He has published 46 journal papers and 62 conference papers. He is also serving international scientific community by extending expertise as Editor and reviewer in number of journals.